At ShopMerchOfficial | Premium Music And Entertainment Merchandise, we are committed to delivering high-quality products to our customers in a timely manner. This Shipping Policy outlines our shipping methods, estimated delivery times, and other important details regarding the shipping process.
Processing Time
- Orders are typically processed within 2-5 business days after payment confirmation.
- Processing times may be extended during peak seasons, holidays, or special promotions.
- Once your order has been processed, you will receive a shipping confirmation email with tracking details.
Shipping Methods & Estimated Delivery Times
We offer two shipping options:
- Standard Shipping: Estimated delivery within 10-15 business days.
- Express Shipping: Estimated delivery within 7-12 business days.
🚨 Please note that shipping times are estimates and may vary due to factors beyond our control, such as carrier delays, customs processing, or unforeseen circumstances.
Shipping Rates
- Shipping rates are calculated at checkout based on the destination and shipping method selected.
- Any applicable taxes, duties, or customs fees are the responsibility of the customer.
Order Tracking
- Once your order has shipped, a tracking number will be sent via email.
- Customers can use the tracking number to monitor the status of their shipment through the carrier’s website.
- If you do not receive a tracking number within the estimated processing time, please contact us at [email protected].
International Shipping
- We ship internationally to select countries.
- Customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in their country.
- International shipments may experience additional delays due to customs processing.
Shipping Issues & Lost Packages
- We are not responsible for lost, stolen, or undeliverable packages due to incorrect shipping information provided by the customer.
- If a package is marked as delivered but not received, we recommend checking with neighbors, household members, or the local post office.
- If your package is lost in transit, please contact us within 7 days of the estimated delivery date, and we will assist in resolving the issue with the shipping carrier.
Address Changes & Order Modifications
- Once an order has been placed, changes to the shipping address or order details may not be possible.
- If you need to update your address, please contact us within 24 hours of placing your order.
- We are not responsible for orders shipped to an incorrect address provided by the customer.
Contact Information
For any questions regarding our shipping policy, feel free to contact us:
- Headquarter: 3884 Biddie Lande, Drummond, Montana, United States
- Phone: 224-564-1822
- Email: [email protected]
We appreciate your support and look forward to delivering your favorite merchandise from ShopMerchOfficial!