At ShopMerchOfficial | Premium Music And Entertainment Merchandise, we value customer satisfaction and strive to provide high-quality products. Our return and refund policy is designed to ensure a fair and transparent process for our customers. By making a purchase on our website, you agree to the following terms and conditions.
Eligibility for Returns and Refunds
To be eligible for a return or refund, your request must meet the following criteria:
- The item must be unused, unwashed, and in the same condition as received.
- It must be returned in the original packaging with all tags intact.
- A return request must be submitted within 3 days of the purchase date.
- Certain items, such as customized or personalized products, are non-refundable and non-returnable unless they arrive defective or damaged.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as final sale or clearance.
- Customized or personalized merchandise.
- Products that have been used, washed, or altered.
- Digital downloads or gift cards.
Return Process
If you believe your item qualifies for a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and a detailed explanation of the issue. Please attach photos of the item if applicable.
- Wait for Approval: Our customer support team will review your request and respond within 3 business days with further instructions.
- Ship the Item Back: If your return is approved, you will receive the return address and shipping instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Receive Your Refund or Replacement: Once we receive and inspect the returned item, we will process your refund or send a replacement within 5-7 business days.
Refund Policy
- Refunds will be issued to the original payment method used for the purchase.
- If your return is approved, expect the refund to be processed within 5-7 business days after receiving the returned item.
- Shipping fees are non-refundable, except in cases where we made an error (e.g., wrong item shipped or defective product).
- If your refund is delayed, please check with your bank or payment provider before contacting us.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please follow the return process outlined above and specify that you would like a replacement.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of delivery with photo evidence. We will work with you to resolve the issue by offering a replacement or refund.
Contact Information
For any questions regarding our return and refund policy, feel free to contact us:
- Headquarter: 3884 Biddie Lande, Drummond, Montana, United States
- Phone: 224-564-1822
- Email: [email protected]
We appreciate your business and strive to ensure a hassle-free shopping experience at ShopMerchOfficial.